Axis Replay Logo

Esports Attendant

1 month ago by Axis Replay

  Atlanta (Georgia), USA

Level: Entry

Contract: Part Time (Paid)

Sectors: Sales, Customer Service, Hospitality

$10 (USD) per hour

Apply Now

JOB DESCRIPTION

Esport Attendant
The Esports Specialist is the face and voice of our brand through daily interaction with our customers.

JOB TITLE | Esports Attendant

REPORTS TO | Esports Specialist Team Leader

MAJOR GOALS |

  • Ensure customer satisfaction
  • Ensure customer reviews
  • Build relationships

HARDEST PART OF THE JOB |

  • Balancing multiple demands of the position
  • Leading through influence vs. authority

JOB FUNCTIONS|

  • Primary accountability is to provide 5-star experiences for customers of a recreational technical center for esports and video games.
  • Provide customer service for customers, members and their friends
  • Provide troubleshooting / IT assistance for customers, members, and their friends
  • Provide content production assistance, including but not limited to: event production, streaming production, and social media content
  • Perform Tournament Organizer duties for in-house tournament events
  • Share social media and communication hype to align with marketing strategies
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Build relationships with customers, potential customers, industry professionals and gaming communities
  • Answer phones
  • Assist with daily cleaning, equipment maintenance, and inventory
  • Stay up-to-date with digital technology trends
  • Following and executing on objectives in line with the AXR Core Values
  • Operate cash register and ensure that cash is properly accounted for in the registers
  • Assist sales staff in selling memberships, events and other products
  • Provide tours to prospective members and customer

WORKING CONDITIONS |

  • General working hours are 20-30 hours weekly with limited absences / tardiness. (Additional hours as required to complete objectives. Attend community and Axis Replay events. Attend occasional webinars and training.)
  • Delivering on all Axis Replay principles, vision, and mission.
  • Appropriate casual attire.
  • Comply with Employee Handbook.
  • Drug testing upon employment.
  • Background check upon employment.
  • Attend weekly team meeting

PRIMARY PEOPLE CONTACTS |

Clients

New and existing team members and leaders

AXR CORE VALUES |

Play to Win
We get it done, as a team with 100% effort.

Do it Right
We’re dedicated to best practices and we’re committed to excellence.

Make it Fun
We create fun and positive for ourselves and our customers with a welcoming atmosphere. Our goal: 5 stars, every time.

Be Open Minded
We’re committed to being open-minded. To embrace the new. To be open to all platforms.

Be Transparent
Transparency. Integrity. Honesty. In everything we do.

Empower Community
We empower our people, our community, and our world, to create growth opportunities and mutual wins.

Apply Now

Please log in or create an account to apply for this job.